Warranty & RMA Information

Warranty and RMA (Return Merchandise Authorization) Policy

At Apex Gaming PCs, we are committed to providing reliable service and comprehensive warranty support. This policy outlines the details of our warranty coverage and RMA process, ensuring transparency and customer satisfaction.

Lifetime Labor Warranty

Apex Gaming PCs offers a lifetime labor warranty, meaning customers will never be charged labor fees for standard hardware warranty repairs. If your system was purchased under a different warranty period, it is now automatically upgraded to our Lifetime Labor Warranty.

Warranty Exclusions

Our warranty, including any extended coverage, does not apply to the following:

  • Accidental Damage: This includes water damage, electrical shorts, and fire.
  • Misuse or Environmental Factors: Any damage due to improper use or adverse environmental conditions.
  • Software-Related Issues: Problems related to games, Windows, or drivers are excluded from hardware repairs. However, Apex Gaming PCs offers support and solutions for these issues at no charge.

Unauthorized Modifications and Repairs:
Damage caused by unauthorized modifications or improper handling is not covered. If any work is done by a third party (e.g., a local repair shop or Best Buy), all warranties are void, and Apex Gaming PCs will not cover any services or parts bills from third parties.

Third-Party Repairs:
Apex Gaming PCs will only ship parts to third-party repair shops for customers located outside the United States or in Hawaii or Alaska with specific approval from our Customer Service Team. In these cases, the warranty remains valid for work performed by the third party, though we recommend sending your system directly to Apex Gaming PCs for free diagnostics and repair.

Liability

Apex Gaming PCs is not liable for damages beyond the repair or replacement of parts. This includes indirect or consequential damages.

Parts Warranty

  • Warranty Periods:
    • For orders placed on or after 09/13/2024, all computer components are covered for two years from the date of delivery.
    • For orders placed before 09/13/2024, components are covered for one year from delivery.
    • Apex Gaming PCs or Manik branded parts are covered by an extended five-year warranty.

Replacement Parts:
After the first year, replacement parts must be paid for unless the failure is covered by warranty. Damage from overclocking (CPU, GPU, or RAM) is not covered, nor are accessories or software. Replacement parts may be new, refurbished, or equivalent, and Apex Gaming PCs will inform customers of the part’s condition.

Third-Party Shipping:
Replacement parts will not be shipped to third-party shops unless the customer is outside the U.S. or in Hawaii or Alaska.

RMA and Shipping Policies

International Orders

For international orders, Apex Gaming PCs will not cover the cost of shipping or duties on any RMA (Return Merchandise Authorization) or DoA (Dead on Arrival) shipments. These costs are the responsibility of the customer.

Replacement Parts and Security Deposit

A valid credit card is required as a security deposit for the return of original parts within five business days of receiving a replacement. Failure to return the original part within this timeframe will result in a charge for the MSRP of the replacement part.

Return Shipping

Apex Gaming PCs covers return shipping costs for RMA requests made within 60 days of delivery. After 60 days, the customer is responsible for round-trip UPS shipping, including insurance and packaging costs.

UPS Shipping Assistance:
Apex Gaming PCs will offer to purchase shipping from UPS on behalf of the customer to leverage our discounted rates, but these charges will be billed to the customer.

Shipment Insurance and Packaging Standards

Apex Gaming PCs will provide a shipping quote both to and from our facility with full-value UPS insurance. However, in order for a claim to be submitted to UPS in the event of damages, the system must be packed to the original shipping standards, including:

  • Double boxing
  • Case foam
  • Instapak

If the PC is not packaged to these standards, Apex Gaming PCs will not submit a claim to UPS, and any damages incurred during shipping will be billed to the customer.

Wooden Crates

In the event of an RMA, Apex Gaming PCs does not cover shipping costs for systems packed in wooden crates, either to or from our facility. PCs should be repackaged into cardboard boxes prior to sending them to Apex Gaming PCs.

Overclocking and Warranty Voidance

Overclocking not performed by Apex Gaming PCs will void the warranty. We encourage thorough research before attempting independent overclocking.

Additional RMA Guidelines

  • Transparency: After completing an RMA, Apex Gaming PCs will provide a video of your PC undergoing stress tests to confirm its functionality.
  • Packaging: Systems must be returned in packaging that meets original standards to ensure insurance validity. Damage due to inadequate packaging will be the customer's responsibility.
  • Shipping Liability: Customers are responsible for all shipping-related expenses, including duties and fees. Apex Gaming PCs strongly recommends insuring the shipment for additional protection.
  • Accessories: Please do not return accessories such as power cords or peripherals to avoid misplacement.

Health and Safety Standards

Returned systems must be free from third-hand smoke residue, or a $100 cleaning fee may apply. Apex Gaming PCs reserves the right to refuse service if health hazards are present.

Data Backup

We recommend backing up important data before sending in your system for service. While Apex Gaming PCs aims to preserve data, we cannot guarantee the integrity of data during repairs.

Apex Gaming PCs is dedicated to providing comprehensive warranty support and ensuring your satisfaction with transparent and professional service.